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The Cleaning Authority - West Columbia

Updated 2026-07-17 · 2,466 reviewed · 269 listed · Scored from 336 Google reviews · How we rank ›

4.8(336) 89 composite score See reviews on Google ✓ Google-verified
Residential/House CleaningDeep Cleaning & Post-Construction CleanupEco-Friendly/Green CleaningCarpet & Upholstery CleaningMove-In/Move-Out CleaningCommercial/Office Cleaning

Google-verified336 Google reviews

The Cleaning Authority - West Columbia
Services
Residential/House Cleaning, Deep Cleaning & Post-Construction Cleanup, Eco-Friendly/Green Cleaning
Reviews
336

What recent reviews say

Staff turn up on schedule and work through homes methodically, earning trust from customers who've stayed with the service for months or years. The team respects household preferences, shows up in challenging weather without complaint, and repeatedly earns praise for sparkle and organization. One customer noted an overlooked room, though the business appears responsive to such feedback.

Named staff members including Kaitlyn, Abby, Caitlin, Alexia, Maria, Kamryn, Tracy, and Sophia recur in reviews, signaling continuity. Customers describe feeling comfortable leaving technicians unsupervised, even while working from home. Deep cleans and post-construction work draw particular commendation alongside standard recurring visits.

Praised for
  • thorough, detail-oriented work
  • friendly and professional staff
  • reliable and consistent quality
  • arrives on time and works efficiently
Watch-outs
  • occasional missed areas
thorough-cleaningreliable-schedulingtrustworthy-staffattention-to-detailfriendly-staffprofessional-appearanceconsistent-quality
Best for: Homeowners and businesses seeking predictable, detail-focused cleaning with familiar technicians and flexible one-time or recurring options.
Think twice if: Rarely, the service has missed small areas on first visits, so communicate specific concerns upfront.

Strengths

  • Consistent crew assignments build trust and relationship
  • Detail-oriented approach with customer preferences honored
  • On-time arrival and rapid, thorough execution
  • Staff remain pleasant and professional in difficult conditions

Worth knowing

  • Named recurring technicians: Kaitlyn, Abby, Caitlin, Alexia, Maria, Kamryn, Tracy, Sophia
  • Owner visits during jobs to inspect work quality
  • Bonded and insured
  • Staff continue work through weather and household distractions (pets, work-from-home activity) without complaint

What reviews say by service

Residential/House Cleaning
Praised for thorough, detail-oriented work with recurring crews and fast, efficient execution.
Deep Cleaning & Post-Construction Cleanup
Explicitly commended for deep cleans that leave homes 'sparkling' and exceed customer expectations.
Move-In/Move-Out Cleaning
Listed as a service; no specific review evidence provided.
Commercial/Office Cleaning
Listed as a service; no specific review evidence provided.
Carpet & Upholstery Cleaning
Listed as a service; no specific review evidence provided.
Eco-Friendly/Green Cleaning
Listed as a service; no specific review evidence provided.

How it compares

  • Rated 4.8 against a 4.8 average across the 147 residential/house cleaning businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Rank
Star rating 87
Review volume 100
Review recency 100
Review sentiment 73
Profile completeness 100
Verification 30

Rating breakdown

5
308
4
12
3
4
2
1
1
11

Common questions

Can the same team clean my house each time?
Yes. Reviews frequently name specific staff members like Kaitlyn, Abby, Caitlin, and Alexia, indicating crew consistency is standard practice.
Do you operate seven days a week?
Yes. The business publishes opening hours for all seven days.
What if I work from home during cleaning?
Staff are described as working quietly and unobtrusively while homeowners work. One customer praised them for accommodating this arrangement.
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Last updated 2026-07-17